that every call center must have.
easy and friendly !
The CYF Solution
Monitor calls, complete the forms and apply the feedbacks ...
Know also the PRO version !
Intended to promote debates and clarify doubts about CYF and other issues.
A help for all users
|The quality management solution that every call center should have. Ideal for those who do not have a quality management system or use Excel spreadsheets.|
|1 - Request your free access|
|2 -Register your agents and create the checklists|
|3 - You're ready to go.
Start using your CYF !
|Add more features with this great low cost alternative. More productivity without getting employees out of the workplace to apply feedback.|
|1 - Pop up on the agent's screen|
|2 - Attach the recordings to the monitoring forms|
|3 - Save the results of the monitoring performed for up to 5 years|
Be the best in quality, maximize customer satisfaction and minimize your costs.
Build your CYF solution with the tools you need.
|1 - Request your access to the CYF PRO|
|2 - Record voice and screen (100% or on demand)|
|3 - View the operator's screen in real time at any time|
CYF versions comparison chart
|Access for Monitors / Supervisors / Managers|
|Checklists creation/edition tool|
|Quality and Productivity Reports|
|Keeps historical data||1 year||5 year||unlimited|
|Support forum and tutorials|
|Quantity of users||unlimited||unlimited||unlimited|
|Operators access allowed|
|External users (customers) access allowed|
|Attach the recordings to the monitoring forms|
|Agents must sign their feedbacks|
|Electronic Feedback with on screen Pop-Up|
|Stealth real time screen monitoring|