Discover a new world of Call Centers Quality Management

CYF Free

The Free Quality Management Solution
that every call center must have.

Tutorials

Learn how to use CYF
easy and friendly !

The CYF Solution

Monitor calls, complete the forms and apply the feedbacks ...
Know also the PRO version !

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Forum

Intended to promote debates and clarify doubts about CYF and other issues.
A help for all users

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Documents

An area where users can upload and download material and ready to use cheklists

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Tools

We offer here free access to calculators
and other useful tools for call center professionals.

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Which one is the right version for my Call Center?

Free

The quality management solution that every call center should have. Ideal for those who do not have a quality management system or use Excel spreadsheets.
1 - Request your free access
2 -Register your agents and create the checklists
3 - You're ready to go.
Start using your CYF !

Lite

Add more features with this great low cost alternative. More productivity without getting employees out of the workplace to apply feedback.
1 - Pop up on the agent's screen
2 - Attach the recordings to the monitoring forms
3 - Save the results of the monitoring performed for up to 5 years

Pro

Be the best in quality, maximize customer satisfaction and minimize your costs.
Build your CYF solution with the tools you need.
1 - Request your access to the CYF PRO
2 - Record voice and screen (100% or on demand)
3 - View the operator's screen in real time at any time

CYF versions comparison chart

características FREE LITE PRO
Access for Monitors / Supervisors / Managers
Checklists creation/edition tool
Quality and Productivity Reports
Keeps historical data 1 year 5 year unlimited
Support forum and tutorials
Quantity of users unlimited unlimited unlimited
Operators access allowed  
External users (customers) access allowed  
Attach the recordings to the monitoring forms  
Agents must sign their feedbacks  
Electronic Feedback  
Electronic Feedback with on screen Pop-Up    
Customer support    
Screen recording    
Voice recording    
Stealth real time screen monitoring    
Workforce     *
Speech Analytics     *